Overview
This Privacy Policy explains how AI Infrastructure collects, uses, shares and protects personal information when you visit our websites, create an account or use our Services. Where we process Customer Data on behalf of our customers, we act as a processor under our Data Processing Addendum, and the customer’s privacy policy governs that data.
Information we collect
- Account information: name, email address, organization, role and authentication details.
- Billing information: billing contacts, invoices, payment status and tax information.
- Usage information: metering records, API request metadata, logs and device and browser information.
- Communications: messages you send to us through forms, support requests and surveys.
- Cookies and similar technologies, as described in our Cookie Policy.
How we use information
- To provide, operate, secure and improve the Services.
- To meter usage, issue invoices every 30 days (every five days for revenue-share accounts) and process payments.
- To communicate with you about your account, security and service updates.
- To detect, prevent and respond to fraud, abuse and security incidents.
- To comply with legal obligations and enforce our agreements.
- With your consent, to send product news and marketing, which you can opt out of at any time.
What we never do
- We do not sell personal information.
- We do not use Customer Data to train shared models.
Sharing
We share personal information only with service providers that help us operate the Services under contractual confidentiality and data protection obligations, with professional advisers, when required by law, or in connection with a corporate transaction subject to this Policy. A list of subprocessors is available to customers on request.
International transfers
Where personal information is transferred across borders, we rely on appropriate safeguards such as standard contractual clauses. Customers can choose the regions where their Customer Data is stored and processed.
Retention
We retain personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes and enforce agreements, then delete or anonymize it.
Your rights
Depending on where you live, you may have rights to access, correct, delete, restrict or port your personal information and to object to certain processing. You can exercise these rights through your account settings or by contacting us. We will not discriminate against you for exercising your rights.
Security
We protect personal information with encryption at rest and in transit, access controls, monitoring and other safeguards described in our Trust Center.
Children
The Services are not directed to children under 16, and we do not knowingly collect their personal information.
Changes and contact
We will post any changes to this Policy on this page and notify you of material changes. Contact us with privacy questions through our contact page, selecting “Privacy” as the topic.