Availability target
For eligible paid Services deployed across two or more regions, we target monthly availability of 99.99%. For single-region deployments, we target 99.9%. Availability is measured per calendar month, excluding the exclusions listed below.
Service credits
- Below the target but at least 99.0%: 10% credit of the affected Service’s monthly fees.
- Below 99.0% but at least 95.0%: 25% credit.
- Below 95.0%: 50% credit.
Self-healing and failover
Our self-healing orchestration targets workload failover within 60 seconds of detecting an unhealthy node, zone or region. Failover targets are engineering objectives and are not themselves a basis for credits.
Exclusions
- Scheduled maintenance announced at least 72 hours in advance.
- Issues caused by your applications, configurations or third-party services you use.
- Suspension or restriction under the Terms, including for overdue balances.
- Free tier and promotional usage, and preview features.
- Events beyond our reasonable control.
Claiming credits
Submit a credit request through the dashboard or contact page within 30 days of the end of the affected month, including the affected Services, regions and times. Credits are applied to future invoices and are your sole remedy for availability shortfalls.